Microsoft KB Archive/931848

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Error message when you try to use the voice feature in Streets & Trips: "Text-to-speech component has encountered a problem"

Article ID: 931848

Article Last Modified on 10/30/2007



APPLIES TO

  • Microsoft Streets & Trips 2008
  • Microsoft Streets & Trips 2008 with Connected Services
  • Microsoft Streets & Trips 2008 with GPS Locator
  • Microsoft Streets & Trips 2007
  • Microsoft Streets & Trips 2007 with GPS Locator
  • Microsoft Streets & Trips 2006
  • Microsoft Streets & Trips 2006 Essentials
  • Microsoft Streets & Trips 2006 with GPS Locator



SYMPTOMS

When you try to turn on the voice feature in Microsoft Streets & Trips, you receive the following error message:

Text-to-speech component has encountered a problem.

CAUSE

This behavior occurs on computers that use the following operating systems:

  • Microsoft Windows 98 Second Edition
  • Microsoft Windows Millennium Edition
  • Microsoft Windows 2000

Streets & Trips uses the Microsoft Windows XP component Windows Text-to-Speech for voice support.

RESOLUTION

To resolve this behavior, follow these steps:

  1. Install the Microsoft Reader for Desktop and Laptop PC. To obtain this software, visit the following Microsoft Web site:
  2. Install the Microsoft Text-to-Speech Package. To obtain this software, visit the following Microsoft Web site:
  3. Restart the computer.
  4. Click Start, click Run, type control speech, and then click OK.
  5. Under Speech Properties, click Preview Voice to verify that the Text-to-Speech software is working correctly.
  6. Click OK.
  7. Create a route in Streets & Trips.
  8. On the Tools menu, click GPS Task Pane.
  9. On the GPS pane, click Start GPS tracking, and then click Provide Driving Guidance.
  10. Under Routing, you may have to click Go to reset the start location to the current location.
  11. Press F7 to turn on the voice instructions.



Additional query words: verbal outloud sound

Keywords: kberrmsg kbtshoot kbexpertisebeginner kbprb KB931848