Article ID: 931787
Article Last Modified on 11/27/2007
APPLIES TO
- Microsoft Windows XP Embedded Service Pack 2
- Microsoft Windows XP Embedded Service Pack 1
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
SYMPTOMS
Consider the following scenario:
- You use Microsoft Windows XP Embedded Service Pack 1 or Service Pack 2.
- The installation of Windows XP Embedded includes the Error Reporting component.
In this scenario, you cannot disable the error-reporting function in the System Properties dialog box.
CAUSE
This problem occurs because of an issue in the internal deployment of the Error Reporting component in Microsoft Target Designer. The following items are added to the Error Reporting component:
- The registry information that is used in the System Properties dialog box
- The registry information that is used in Group Policy
The registry information that is used in the System Properties dialog box is set in the Registry Data resource of the Error Reporting component in Target Designer. The registry information that is used in Group Policy is set by using the Enable error reporting check box in the Settings resource of the Error Reporting component in Target Designer.
These two settings of the Error Reporting component control the error-reporting function. By default, these two settings are enabled. If these two setting are different, the setting that is used in Group Policy takes precedence. Therefore, the problem that is described in the "Symptoms" section occurs.
RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To resolve this problem, follow these steps:
- Click Start, click Run, type regedit, and then click OK.
- Locate and then right-click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\PCHealth\ErrorReporting - Click Delete.
- In the Confirm Key Delete dialog box, click Yes.
- On the File menu, click Exit.
- Right-click My computer, and then click Properties.
- In the System Properties dialog box, click the Advanced tab, and then click Error Reporting.
- Click Disable error reporting, and then click OK.
Note If the error-reporting setting is already changed in Group Policy, change the Group Policy setting again after you follow these steps.
STATUS
This bug was corrected in Windows XP Embedded Service Pack 2 for Feature Pack 2007.
Keywords: kbtshoot kbexpertiseinter kbexpertiseadvanced KB931787
