Microsoft KB Archive/931657

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Article ID: 931657

Article Last Modified on 11/15/2007


  • Windows Internet Explorer 7
  • Microsoft Office Outlook 2003
  • Microsoft Outlook Express 6.0
  • Microsoft Outlook Express 5.5
  • Microsoft Outlook Express 5.01
  • Microsoft Outlook Express 5.0


When you try to print an e-mail message by using either Microsoft Office Outlook 2003 or Microsoft Outlook Express, the message header information does not print. This problem only occurs when Windows Internet Explorer 7 is installed.

Note This problem may also occur in earlier versions of Office Outlook. However, this problem does not occur in Microsoft Office Outlook 2007.


This problem occurs when the "Shrink to Fit" feature is enabled, and the size of the message is reduced in order to fit on the printed page. When this occurs, the message header is not printed.


Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Internet Explorer 7 service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:


The following list contains prerequisites for the hotfix:

  • Internet Explorer 7

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Internet Explorer 7 for computers that are running Microsoft Windows XP Service Pack 2
File name File version File size Date Time Platform
Ieframe.dll 7.0.6000.20519 6,054,400 22-Jan-2007 23:53 x86
Internet Explorer 7 for computers that are running Microsoft Windows Server 2003
File name File version File size Date Time Platform
Ieframe.dll 7.0.6000.20519 6,054,400 20-Jan-2007 02:49 x86


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe kbprb kbpubtypekc kbexpertisebeginner kbhotfixserver KB931657