Microsoft KB Archive/931635

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Error message when you try to sign in to the Zune Marketplace: “Invalid User/Password, please try again”

Article ID: 931635

Article Last Modified on 9/20/2007


  • Zune Live
  • Zune software


When you try to sign in to the Zune Marketplace, you receive the following error message:

Invalid User/Password, please try again.


This issue occurs when you use an incorrect Windows Live ID when you try sign in to the Zune Marketplace.


  1. Try to sign in to the Zune Marketplace again. Make sure that you use the correct Windows Live ID.
  2. If you still cannot sign in, have your password sent to you. To do this, follow these steps:
    1. Visit the following Web site, and then click Forgot your password: Note You can visit any Windows Live Web site or sign in page to complete this step.
    2. Enter your e-mail address and the characters from the picture, and then click Continue.
    3. Click Send yourself a password reset e-mail message.
    4. Click Send Message.
    5. Click Done.
    6. Open the e-mail account that you sent the instructions to, and then follow the instructions in the e-mail message from Windows Live ID.


To learn more about Windows Live ID, visit the following Web site:

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