Microsoft KB Archive/931590

Knowledge Base

Error message when you try to start a program on the SoftGrid Client: "Error code: xxxxxx-xxxxxx2C-000000C1"

Article ID: 931590

Article Last Modified on 4/21/2007

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APPLIES TO

• Microsoft SoftGrid for Terminal Services
• Microsoft SoftGrid for Windows Desktops

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SYMPTOMS

When you try to start a program on the SoftGrid Client, the program does not start. Additionally, you receive the following error message:

The SoftGrid Client could not launch {application_name}.
is not a valid Win32 application.
Error code: xxxxxx-xxxxxx2C-000000C1

Additionally, the following message is logged in the SoftGrid Client log file (Sftlog.txt):

No information is available at this time.

Moreover, the following message is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):

No information is logged to sft-server.log for this error code.

CAUSE

This problem occurs if either of the followng conditions are true:

• The executable that is specified in the FILENAME attribute of the CODEBASE element of the .osd file is not an .exe file, a .bat file, or a .cmd file.
• The application’s .sft file is corrupted.

RESOLUTION

To resolve this problem, take one of the following actions:

• Edit the .osd file in a text editor. Correct the executable that is specified in the FILENAME attribute of the CODEBASE element.
• If the original .sft file still exists on the Sequencer, copy this file to the SoftGrid Server to replace the corrupted file.

MORE INFORMATION

The application’s .sft file may become corrupted the first time that a program is started, when the .sft file is copied from the Sequencer to the SoftGrid Server.

Keywords: kbexpertiseinter kbtshoot KB931590

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