Knowledge Base

Error message when you try to send a fax in Windows Vista: "There was an error sending the FAX"

Article ID: 931363

Article Last Modified on 12/13/2007

APPLIES TO

Windows Vista Business
Windows Vista Enterprise
Windows Vista Home Basic
Windows Vista Home Premium
Windows Vista Ultimate
Windows Vista Enterprise 64-bit Edition
Windows Vista Home Basic 64-bit Edition
Windows Vista Home Premium 64-bit Edition
Windows Vista Ultimate 64-bit Edition
Windows Vista Business 64-bit Edition

SYMPTOMS

When you try to send a facsimile (fax) from Windows Vista, you receive the following error message:

There was an error sending the fax.

This can be possibly because you are trying to send the fax with delivery receipts which are not supported by the server. Please try sending without receipts.

CAUSE

This issue may occur if any one of the following conditions is true:

You send the fax by using a faxing service company that uses a remote fax server. The remote fax server does not support the e-mail delivery receipt feature that is provided by the Windows Fax and Scan program.
You send the fax by using a fax modem that is installed in or connected to the Windows Vista-based computer.

This issue occurs because the e-mail delivery receipt feature in Windows Fax and Scan works only if the following conditions are true:

You use a remote fax server to send the fax.
The remote fax server supports and allows for the e-mail delivery receipt feature.

WORKAROUND

To work around this issue, use one of the following methods, as appropriate for your situation.

Method 1: If you use a remote fax server

If you use a remote fax server to send the fax, contact the administrator of the remote service to determine whether the fax service supports the e-mail receipt delivery feature.

Method 2: If you use a fax modem

If you use a fax modem to send the fax, click to clear the E-mail To delivery receipts check box.

Note If you want to determine the delivery status of a fax that you send from Windows Vista by using a fax modem or by using a remote fax server that does not support the e-mail delivery receipt feature, use one of the following methods:

Examine the contents of the Outbox folder or the Sent Items folder in Windows Scan and Fax.
Use the Fax Status Monitor feature in Windows Scan and Fax.