Microsoft KB Archive/931162

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Error message when you try to associate a file with a SoftGrid-enabled application: "Error code: xxxxxx-xxxxxx01-00031009"

Article ID: 931162

Article Last Modified on 5/14/2007


  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops


When you try to associate a file with a SoftGrid-enabled application, the SoftGrid Client reports the following error message:

The SoftGrid Client could not launch the application you requested.
The launch was canceled because you did not select an application to be used to open your document.
Error code: xxxxxx-xxxxxx01-00031009

Therefore, the application does not start as expected.


This problem occurs in the following scenario:

  • When a file that is not associated with a SoftGrid file type is opened in the Softricity SoftGrid Client Tray, the "SoftGrid – New File Type" window is displayed. If you click Cancel in this situation, the error code that is described in the "Symptoms" section is displayed.

Keywords: kbtshoot kbexpertiseinter KB931162