Microsoft KB Archive/931158

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Error message when you try to start the SoftGrid Client: "Error code: xxxxxx-xxxxxx2C-80070043"

Article ID: 931158

Article Last Modified on 4/19/2007


  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops


When you try to start Microsoft SoftGrid, the program does not respond and you receive the following error message:

The SoftGrid Client could not launch {application_name}.
The network name cannot be found.
Error code: xxxxxx-xxxxxx2C-80070043

When this problem occurs, the following entry is logged in the SoftGrid Client log file (Sftlog.txt):

No information is available at this time.

Additionally, the following entry is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):

No information is logged to sft-server.log for this error code.


This problem can occur if the following conditions are true:

  • The executable path that is specified in the FILENAME attribute of the CODEBASE element of the .OSD file is mapped to a network drive.
  • The connection to the network drive has been lost.

Keywords: kbtshoot kbexpertiseinter KB931158