Article ID: 931112
Article Last Modified on 3/8/2007
APPLIES TO
- Microsoft SoftGrid for Terminal Services
- Microsoft SoftGrid for Windows Desktops
SYMPTOMS
When you start an application in Microsoft SoftGrid, you receive the following error message:
The application does not start.
RESOLUTION
To troubleshoot this problem, follow these steps:
- Determine whether the .osd file contains information that is causing this problem. Examine the following items in the file:
- The FILENAME attribute and its location
- The FILENAME attribute and its location
If the application starts from the local disk or from a network location, verify that it can be accessed outside the SoftGrid Virtual Environment.
- The PARAMETERS attribute
- The PARAMETERS attribute
Clear the contents of this attribute, and then restart the application.
- The SCRIPTBODY element
- The SCRIPTBODY element
This is the child element of SCRIPT. Clear the contents of SCRIPTBODY, and then restart the application.
- The WORKINGDIR element
- The WORKINGDIR element
Clear the contents of the WORKINGDIR element, and then restart the application.
- The HREF element
- The HREF element
The child element of SCRIPT. Clear the contents of the HREF element, and then restart the application.
- Determine whether the Settings.cp file contains information that is causing this problem. To do this, locate the %AppData%\SoftGrid Client\
application_suite_name
folder, rename the Settings.cp file to Settings.old, and then restart the application.
Keywords: kbexpertiseinter kbtshoot KB931112