Article ID: 930867
Article Last Modified on 5/8/2007
APPLIES TO
- Microsoft SoftGrid for Terminal Services
- Microsoft SoftGrid for Windows Desktops
SUMMARY
When you try to start Microsoft SoftGrid, the program does not respond and you receive the following error message:
When this problem occurs, the following entry is logged in the SoftGrid Client log file (Sftlog.txt):
Additionally, the following entry is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):
MORE INFORMATION
This problem can occur if any one of the following conditions is true:
- The SoftGrid File System cache file cannot be located.
This condition can occur if modifications are manually made to the string value (REG_SZ) that is named FileName and that is located under the following registry subkey:
HKEY_LOCAL_MACHINE\Software\Softricity\SoftGrid Client\CurrentVersion\AppFS
To resolve this problem, restore the Value Data path for the FileName string value to the previous path. Then, relocate the cache file. To do this, follow these steps:
- Start the SoftGrid Client.
- Click the Configuration tab.
- Under Cache Settings, click the lookup button (...) that is next to Location.
- Browse to the new location.
- Type sftfs.fsd, and then click Open.
- Click OK.
- When you are prompted to save the changes and to restart the computer, click Yes.
- Transport failure caused the SoftGrid file system to become unavailable.
This problem is resolved in build 3.2.0.317 of the SoftGrid Client.
Keywords: kbtshoot kbexpertiseinter KB930867
