Microsoft KB Archive/930867

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Error message when you try to start the SoftGrid Client: "Error code: xxxxxx-xxxxxx08-0000E0A2"

Article ID: 930867

Article Last Modified on 5/8/2007


  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops


When you try to start Microsoft SoftGrid, the program does not respond and you receive the following error message:

The SoftGrid Client could not launch {application_name}.
The SoftGrid Client could not connect to the File System Driver. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx08-0000E0A2

When this problem occurs, the following entry is logged in the SoftGrid Client log file (Sftlog.txt):

No information is available at this time.

Additionally, the following entry is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):

No information is logged to sft-server.log for this error code.


This problem can occur if any one of the following conditions is true:

  • The SoftGrid File System cache file cannot be located.

This condition can occur if modifications are manually made to the string value (REG_SZ) that is named FileName and that is located under the following registry subkey:

HKEY_LOCAL_MACHINE\Software\Softricity\SoftGrid Client\CurrentVersion\AppFS

To resolve this problem, restore the Value Data path for the FileName string value to the previous path. Then, relocate the cache file. To do this, follow these steps:

  1. Start the SoftGrid Client.
  2. Click the Configuration tab.
  3. Under Cache Settings, click the lookup button (...) that is next to Location.
  4. Browse to the new location.
  5. Type sftfs.fsd, and then click Open.
  6. Click OK.
  7. When you are prompted to save the changes and to restart the computer, click Yes.
  • Transport failure caused the SoftGrid file system to become unavailable.

This problem is resolved in build of the SoftGrid Client.

Keywords: kbtshoot kbexpertiseinter KB930867