Microsoft KB Archive/930840

Knowledge Base

Error message when you stream multiple versions of Adobe Acrobat Reader in SoftGrid: "The SoftGrid Client could not launch <Application_name>"

Article ID: 930840

Article Last Modified on 11/30/2007

---

APPLIES TO

• Microsoft SoftGrid Application Virtualization for Terminal Services
• Microsoft SoftGrid Application Virtualization for Windows Desktops

---

SYMPTOMS

When you stream multiple versions of Adobe Acrobat Reader, the second instance does not start. Additionally, you receive the following error message:

The SoftGrid Client could not launch <Application_name>.

The application exited before the launch sequence was complete. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx04-00000428

CAUSE

When you run AcroRd32.exe, the program checks to see if an instance of the same executable file is already running. If AcroRd32.exe finds an instance that is already running, AcroRd32.exe attaches to this instance. If the two instances are from different versions or from different sequences, the second instance does not start.

RESOLUTION

To resolve the issue, use a text editor, such as Notepad, to open the .osd file. Then, locate the following line:

PARAMETERS=""

Change this line to the following:

PARAMETERS="/N"

The /N command-line option indicates a new instance.

MORE INFORMATION

For more information about Adobe Acrobat command-line options, see the following Adobe Web site:

http://www.adobe.com/support

Keywords: kbtshoot kbexpertiseinter KB930840

---

Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.