Microsoft KB Archive/930747

Knowledge Base

Error message when you try to start an application in Microsoft SoftGrid: "Error code: xxxxxx-xxxxxx44-00000B0A"

Article ID: 930747

Article Last Modified on 4/17/2007

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APPLIES TO

• Microsoft SoftGrid for Terminal Services
• Microsoft SoftGrid for Windows Desktops

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SYMPTOMS

When you try to start an application in Microsoft SoftGrid, you receive the following error message:

The SoftGrid Client could not launch application_name.
A script or other auxiliary process did not complete in time. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx44-00000B0A

When this issue occurs, an entry that resembles the following is logged in the SoftGrid Client log file (Sftlog.txt):

The SoftGrid client could not complete an RTSP GET_PARAMETER request for session 0x00000000 (rc xxxxxx0A-00000104).

Additionally, an entry that resembles the following is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):

No information is logged to sft-server.log for this error code.

CAUSE

This issue occurs if the SCRIPT element in the .osd file did not finish before the time-out value was reached.

MORE INFORMATION

For more information about how to modify the time-out value of the SCRIPT element in the .osd file, click the following article number to view the article in the Microsoft Knowledge Base:

931250 How to modify the .OSD file SCRIPT timeout

Keywords: kbtshoot kbexpertiseinter KB930747

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