Microsoft KB Archive/930726

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Error message when you try to unload an application from SoftGrid Client Management: "Error code: "xxxxxx-xxxxxx0A-0000E020"

Article ID: 930726

Article Last Modified on 5/14/2007



APPLIES TO

  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops



SUMMARY

When you try to unload an application from SoftGrid Client Management, you receive the following error message:

The SoftGrid Client could not unload application name.
An unexpected error occurred. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx0A-0000E020

Also, an entry that resembles the following is logged in the SoftGrid client log file (Sftlog.txt):

The SoftGrid client cannot unload package {GUID}(FS status xxxxxx0A-0000E020).
Couldn't unload SFT data, rc xxxxxx0A-0000E020

MORE INFORMATION

This behavior occurs if the application is being used.


WORKAROUND

To work around this behavior, exit all instances of the application.

Note If the SoftGrid client is a terminal server, all users must exit the application.

Keywords: kbexpertiseinter kbtshoot KB930726