Microsoft KB Archive/930721

Knowledge Base

Error message when you update the Desktop Configuration Servers from the SoftGrid Client: "Error code: xxxxxx-xxxxxx0A-00002002"

Article ID: 930721

Article Last Modified on 4/13/2007

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APPLIES TO

• Microsoft SoftGrid for Terminal Services
• Microsoft SoftGrid for Windows Desktops

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SUMMARY

When you update the Desktop Configuration Servers from the SoftGrid Client Management console, the program does not respond and you receive the following error message:

The SoftGrid Client could not update desktop configuration information from the server {server_name}.
The server will not allow a connection without valid NTLM credentials Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx0A-00002002

Additionally, the following message is logged in the SoftGrid Client log:

No information is available at this time.

Also, the following message is logged in the SoftGrid Virtual Application Server log:

No information is logged to sft-server.log for this error code.

CAUSE

This problem occurs because the user who is performing the update is not logged in to the domain or to the trusted domain of the SoftGrid Virtual Application Server.

Keywords: kbexpertiseinter kbtshoot KB930721

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