Microsoft KB Archive/930699

Knowledge Base

Error message when you try to start an application in Microsoft SoftGrid: "Error code: xxxxxx-xxxxxx04-00001102"

Article ID: 930699

Article Last Modified on 3/13/2007

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APPLIES TO

• Microsoft SoftGrid for Terminal Services
• Microsoft SoftGrid for Windows Desktops

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SYMPTOMS

When you try to start an application, you receive the following error message:

The SoftGrid Client could not launch Application.
The SoftGrid Client could not apply your group policy to the virtual environment for this application. Please report the following error code to your System
Administrator. Error code: xxxxxx-xxxxxx04-00001102

Additionally, an error message that resembles the following error message is logged in the SoftGrid Client log file (Sftlog.txt):

The client could not apply group policy from Path\FileName.pol (rc xxxxxx04-00001102)

CAUSE

This problem may occur if a Group Policy settings file (Ntuser.pol or Registry.pol) that is located in one of the following locations is corrupted:

• %AllUsersUserProfile%\Ntuser.pol
• %UserProfile%\Ntuser.pol
• %SystemRoot%\system32\GroupPolicy\Machine\Registry.pol
• %SystemRoot%\system32\GroupPolicy\User\Registry.pol

RESOLUTION

To determine the location of the corrupted .pol file, and to re-create the file, follow these steps:

1. Use a text editor to open the SoftGrid Client log file (Sftlog.txt).

2. Search the log file for the line that resembles the following line.

   The client could not apply group policy from Path\FileName.pol (rc xxxxxx04-00001102)

3. In Windows Explorer, open the Path folder, and then rename the FileName.pol file.
4. To re-create the .pol file, log off the operating system, and then log back on.

Keywords: kbexpertiseinter kbtshoot KB930699

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