Article ID: 930682
Article Last Modified on 1/16/2007
APPLIES TO
- ProClarity Desktop Professional 6.2
- ProClarity Business Logic Server 6.2
SYMPTOMS
When you try to install one of the following applications, the installation fails:
- ProClarity Desktop Professional 6.2
- ProClarity KPI Designer
- ProClarity Business Reporter for Excel
- ProClarity Selector
This issue occurs if the following conditions are true:
- You try to install the application by performing a silent installation.
- The installation file is not a Microsoft Windows Installer package.
CAUSE
This issue occurs because the silent installation process tries to write a log file to a read-only location. Typically, this issue occurs when you try to perform a silent installation by using an installation file that is in a read-only location. The read-only location may be a CD or a read-only shared folder.
RESOLUTION
Before you perform the silent installation, copy the installation file to a writable location.
Additional query words: install non-MSI failures Web Professional silent failure
Keywords: kbexpertiseinter kbtshoot kbprb KB930682
