Microsoft KB Archive/930372

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Error message when you try to sign up for online services in Accounting Express: "There was a problem receiving your eBay credentials"

Article ID: 930372

Article Last Modified on 10/24/2007


  • Microsoft Office Accounting Express 2008
  • Microsoft Office Accounting Express 2007


When you try to sign up for online services in Microsoft Office Accounting Express, you may receive the following error message:

There was a problem receiving your eBay credentials. Click Close and try again.


This problem may occur if you have a special character such as an exclamation point (!), a dollar sign ($), or an ampersand (%) in your eBay user ID.


To resolve this problem, remove the special character from your eBay user ID, and then perform the process to sign up for online services.

For more information about how to change your eBay user ID, visit the following Web site:


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Additional query words: MOA

Keywords: kberrmsg kbtshoot kbbug kbmbsmigrate KB930372