Microsoft KB Archive/930216

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When you try to install the Microsoft Shared Fax service on a Small Business Server 2000 computer, the installation fails

Article ID: 930216

Article Last Modified on 1/2/2007



APPLIES TO

  • Microsoft Small Business Server 2000 Standard Edition



SYMPTOMS

When you try to install the Microsoft Shared Fax service on a Microsoft Small Business Server 2000 computer, the installation fails. Additionally, you may receive the following message in the Application log: Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11708
Description: Product: Microsoft Shared Fax -- Installation operation failed. Data: 0000: 7b 41 34 31 45 31 35 44 {A41E15D 0008: 41 2d 41 44 33 35 2d 34 A-AD35-4 0010: 33 45 46 2d 42 39 43 43 3EF-B9CC 0018: 2d 46 45 39 34 38 46 31 -FE948F1 0020: 46 30 34 43 30 7d F04C0}


CAUSE

This problem occurs if you have installed Microsoft Windows Installer 3.1 on the computer. The Microsoft Shared Fax service cannot be installed on a Small Business Server 2000 computer after you have installed Windows Installer 3.1.

WORKAROUND

To work around this issue, follow these steps:

  1. Uninstall Windows Installer 3.1, and then restart the computer.
  2. Install the Microsoft Shared Fax service on the computer.
  3. Reinstall Windows Installer 3.1, and then restart the computer.


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Windows Installer 3.1, click the following article number to view the article in the Microsoft Knowledge Base:

893803 Windows Installer 3.1 v2 (3.1.4000.2435) is available


Keywords: kberrmsg kbtshoot kbexpertiseinter kbprb KB930216