Microsoft KB Archive/929977

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Error message when you enter your ZIP code: "Invalid Zip Code"

Article ID: 929977

Article Last Modified on 12/21/2006


  • Zune Live


When you try to enter one of the following sequences of numbers as your billing ZIP code, you cannot complete the transaction:

  • 20008
  • 20018
  • 20036
  • 20071

Additionally, you receive the following error message:

Invalid Zip Code


Currently, the exact cause of this behavior is unknown. We are investigating the issue.


  1. When you try to set up a Zune Pass Subscription or to purchase Microsoft Points, use a credit card together with a billing address that is not associated with one of the ZIP codes that are listed in the "Symptoms" section.
  2. Purchase a prepaid Zune Pass card or a Microsoft Points card from a participating retailer, and then use the prepaid card to set up a new account.

Keywords: kbzunelive kbzunebilling kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB929977