Microsoft KB Archive/929732

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You cannot download or run an Excel 2007 report when you click "Download Report" or "Run Report" on the "More Actions" menu in Microsoft Dynamics CRM 3.0

Article ID: 929732

Article Last Modified on 8/21/2007



APPLIES TO

  • Microsoft Dynamics CRM 3.0



SYMPTOMS

When you click Download Report or Run Report on the More Actions menu in Microsoft Dynamics CRM 3.0, you cannot download or run a Microsoft Office Excel 2007 report.

Note You can run the Excel 2007 report by double-clicking the report.

This problem occurs if the following conditions are true:

  • You use Windows Internet Explorer 7.
  • You do not use the default security settings in Internet Explorer 7.


WORKAROUND

To work around this problem, use one of the following methods.

Method 1

Reset the security settings to the default level for the local intranet zone. To do this, follow these steps:

  1. Open Internet Explorer 7.
  2. On the Tools menu, click Internet Options.
  3. On the Security tab, click Local intranet, click Default level, click Apply, and then click OK.

Method 2

Enable the Automatic prompting for file downloads security settings. To do this, follow these steps:

  1. Open Internet Explorer 7.
  2. On the Tools menu, click Internet Options.
  3. On the Security tab, click Local intranet, and then click Custom level.
  4. In the Security Settings - Local Intranet Zone dialog box, click Enable under Automatic prompting for file downloads.
  5. Click OK two times.


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Keywords: kbmbsreports kbtshoot kbmbsmigrate kbbug KB929732