Microsoft KB Archive/929637

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Article ID: 929637

Article Last Modified on 8/29/2007


  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Starter
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition


Consider the following scenario:

  • You install the Nero InCD program on a Windows Vista-based computer.
  • You enable the "Special pool" feature in the Driver Verifier utility (Verifier.exe) for a device on the computer.
  • There is no media in the CD drive or in the DVD drive.

In this scenario, Windows Vista stops unexpectedly during startup, and then you receive an error message that resembles the following:

Stop 00000050 (83cb3054, 00000000, 8143cc97, 00000001)


Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:


No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
X86_fbe1e3bb54a3989096255682701ca47c_31bf3856ad364e35_6.0.6000.20605_none_4b39d3afecd0188a.manifest Not Applicable 697 24-May-2007 16:53 Not Applicable
X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6000.20605_none_6ad8bf51d015a2cd.manifest Not Applicable 18,778 24-May-2007 16:55 Not Applicable
Ntkrnlpa.exe 6.0.6000.20605 3,504,312 24-May-2007 02:24 Not Applicable
Ntoskrnl.exe 6.0.6000.20605 3,470,520 24-May-2007 02:24 Not Applicable
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Amd64_9cd84196dcd4dc76036690b897e8da3d_31bf3856ad364e35_6.0.6000.20605_none_4397bb06734fe680.manifest Not Applicable 701 24-May-2007 16:53 Not Applicable
Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6000.20605_none_c6f75ad588731403.manifest Not Applicable 17,330 24-May-2007 16:58 Not Applicable
Ntoskrnl.exe 6.0.6000.20605 4,431,032 24-May-2007 03:51 x64


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Call stack information

0: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arg1: 83cb3054, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: 8143cc97, If non-zero, the instruction address which referenced the bad memory
Arg4: 00000001, (reserved)

Debugging Details:

READ_ADDRESS: 83cb3054 Nonpaged pool

8143cc97 8b402c mov eax,dword ptr [eax+2Ch]






TRAP_FRAME: 867fbc2c -- (.trap 0xffffffff867fbc2c)
ErrCode = 00000000
eax=83cb3028 ebx=00000000 ecx=816ef923 edx=9a7d2fb8 esi=9a7d2e70 edi=9a7d2f97
eip=8143cc97 esp=867fbca0 ebp=867fbcc0 iopl=0 nv up ei ng nz na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010286
8143cc97 8b402c mov eax,dword ptr [eax+2Ch] ds:0023:83cb3054=00008600
Resetting default scope

LAST_CONTROL_TRANSFER: from 814c583b to 8143d7f0

867fb774 814c583b 00000003 867f0c84 00000000 nt!RtlpBreakWithStatusInstruction 
867fb7c4 814c62a8 00000003 0000001f 8344b020 nt!KiBugCheckDebugBreak+0x1c 
867fbb70 8145f8cb 00000050 83cb3054 00000000 nt!KeBugCheck2+0x5f4 
867fbc14 814517a0 00000000 83cb3054 00000000 nt!MmAccessFault+0x151 
867fbc14 8143cc97 00000000 83cb3054 00000000 nt!_KiTrap0E+0xdc 
867fbcc0 816e5b53 9a7d2f4c 89b5da00 00000000 nt!IopfCompleteRequest+0x97 
867fbd30 816ef9c7 8344b020 815145bc 89b5da1c nt!IovCompleteRequest+0x11c 
867fbd44 81477b32 89b5da00 00000000 8344b020 nt!IovpInternalCompleteAfterWait+0x64 
867fbd7c 815cf937 89b5da00 867f0680 00000000 nt!ExpWorkerThread+0xfd 
867fbdc0 814b0a7e 81477a35 00000001 00000000 nt!PspSystemThreadStartup+0x9d 
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional query words: bluescreen

Keywords: kbfix kbqfe kbpubtypekc kbexpertisebeginner kbhotfixserver KB929637