Article ID: 929311
Article Last Modified on 8/15/2007
APPLIES TO
- Microsoft Office Accounting Express 2007
SYMPTOMS
When you receive books by using the Receive Books function in Microsoft Office Small Business Accounting Professional 2007, you receive the following error message:
CAUSE
This problem occurs because the original accountant transfer is created in Small Business Accounting Express 2007 before you upgrade Small Business Accounting Express 2007 to Small Business Accounting Professional 2007.
WORKAROUND
To work around this problem, use one of the following methods.
Method 1
Send the books again in Small Business Accounting Professional 2007. After the accountant finishes processing the books, receive the books again.
Note For this method to work, the accountant must receive a new instance of the books and then update the books.
Method 2
- Restore the books to an earlier version by using a backup.
Notes
- The backup must be created before you create the account transfer in Small Business Accounting Express 2007.
- The backup must be created before you upgrade Small Business Accounting Express 2007 to Small Business Accounting Professional 2007.
- On the File Menu, point to Accountant Transfer, and then click Send Books.
- Complete the "Account Transfer: Send" wizard.
- On the File menu, point to Accountant Transfer, and then click Receive Books.
- Complete the "Account Transfer: Receive" wizard to receive the books that caused the error.
Note After you restore the books from a backup, you have to update the information in Small Business Accounting Professional 2007 to account for data that was lost.
MORE INFORMATION
Steps to reproduce the problem
- In Small Business Accounting Express 2007, click File, click Accountant Transfer, and then click Send Books.
- Complete the "Account Transfer: Send" wizard.
- Upgrade Small Business Accounting Express 2007 to Small Business Accounting Professional 2007.
- After the accountant returns the books to you, click File, click Accountant Transfer, and then click Receive Books.
- Run the "Account Transfer: Receive" wizard to receive the books.
Keywords: kbtshoot kberrmsg kbmbsmigrate kbprb KB929311