Microsoft KB Archive/929198
Article ID: 929198
Article Last Modified on 4/25/2007
- Zune Digital Media Player
- Zune software
When you add content on the Zune device in the Zune software to the Sync list, and then click Copy from Device, an error icon (red circle with an x) appears to the left of the file name. When you click the error icon, you receive the following error message:
You do not have permission to copy the file from your Zune device to a computer. This issue may occur if you try to copy the music or the videos that came preloaded on your Zune device to a computer.
THINGS TO TRY
- You cannot copy the preloaded music or video files from the device. However, you can copy your personal files from the device or the preloaded pictures.
For more information about the preloaded content, visit the following Zune Web site:
Keywords: kbzunehardware kbzunesoftware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB929198