Microsoft KB Archive/928651

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Error message after you sync and then disconnect your Zune device: "This item has expired"

Article ID: 928651

Article Last Modified on 4/25/2007


  • Zune Digital Media Player
  • Zune software


After you listen to an audio file from the Inbox, immediately sync your device together with the Zune software, and then disconnect the Zune device, you are returned to the Home screen and receive the following error message:

This item has expired.


This behavior occurs if any one of the following conditions is true:

  • You already played the audio file three times.
  • Three days have passed since you received the file in the Inbox from another Zune device.


  1. This error message does not relate to the content that you synchronized. The error message relates to the expired content that you played before you synchronized the device. However, the error message does not appear until you are returned to the Home screen.


The Zune device lets you sample audio files that you receive from another Zune device up to three times in three days. After you play the audio file three times or after three days have passed since you received the file, you can no longer play the audio file. For more information about what you can do if an audio file expires, click the following article number to view the article in the Microsoft Knowledge Base:

928370 Error message on your Zune device: "This item has expired"

Keywords: kbzunesoftware kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB928651