Microsoft KB Archive/928370

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Error on your Zune device when you play files in your Inbox: "This item has expired"

Article ID: 928370

Article Last Modified on 4/25/2007


  • Zune Digital Media Player


When you try to play an audio file from the Inbox on your Zune device, you receive the following error message:

This item has expired.


This issue occurs if you already played the audio file three times or if three days have passed since you received the file from another Zune device.


  1. Purchase the content.

    If you enjoyed sampling this audio file and want to own the content, use the Zune software to find the file and to purchase the file from the Zune Marketplace. To do this, follow these steps:
    1. Start the Zune software.
    2. Connect the Zune device, and then sync the device with the Zune software.
    3. In the left pane, click Inbox.
    4. Find the appropriate audio file, and then purchase the content from the Zune Marketplace.
  2. Remove from the audio file from Inbox.

    To remove the expired item from your Zune device, follow these steps:
    1. On the Home screen, select Community, and then press the OK button in the center of the Control Pad.
    2. Select Inbox.
    3. Select the item, and then press the OK button.
    4. Select Remove from inbox, and then press the OK button. You receive the following message:

      Remove this item from your inbox?

    5. Select Yes, and then press the OK button.
    Note Removing an item from your Inbox does not reset whether the file has been transferred to your Zune device.


The Zune device lets you sample audio files that you receive from a friend or from a family member up to three times in three days. After you play the audio file three times or after three days have passed since you received the file, you can no longer play the audio file. However, you may still be able to see a listing of the audio file together with any associated metadata. This can help you find the file so that you can purchase the file from the Zune Marketplace.


  • You cannot send the same audio file to the same Zune device multiple times.
  • You cannot re-send an audio file that you received by using the Zune device to Zune device wireless sharing to someone else.

Keywords: kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB928370