Microsoft KB Archive/928321
Article ID: 928321
Article Last Modified on 12/7/2006
- Microsoft SQL Server 2000 64-bit Edition
You cannot uninstall a Microsoft SQL Server 2000 IA-64 hotfix. Additionally, an error message that resembles the following is logged in the SQL64_Hotfix_KB
nnnnnn_sqlrun.msp.log setup log file:
Note In the setup log file name,
nnnnnn is a placeholder for the KB article number. The setup log file is located in the %WINDIR%\Hotfix\SQL64\Logs folder.
This problem occurs because the SQL Server 2000 IA-64 hotfix installer cannot access the original installation media that you used to install SQL Server 2000.
To work around this problem, make sure that the SQL Server 2000 IA-64 hotfix installer can access the original installation media before you uninstall a SQL Server 2000 IA-64 hotfix. For example, if you installed SQL Server 2000 by using the CD-ROM, you must insert the CD-ROM into the CD drive.
Additionally, the path of the original installation media is located in the following registry entry:
Product Code is a placeholder for the product code for the SQL Server 2000 installation. The
Product Code registry subkey contains the ProductName registry entry. To locate the specific
Product Code registry subkey, search for the ProductName registry entry that has the value of "Microsoft SQL Server 2000 (
InstanceName)" under the
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ registry subkey.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
922040 FIX: You cannot uninstall SQL Server 2000 build 2187 when SQL Server 2000 build 2187 is configured as a Microsoft Cluster Service (MSCS) node
317620 You are prompted for file location during MSDE 2.0 SP2 Setup
Keywords: kbtshoot kbexpertiseadvanced kbprb KB928321