Microsoft KB Archive/928269

From BetaArchive Wiki

Article ID: 928269

Article Last Modified on 8/29/2007


  • Microsoft Windows XP Professional


Consider the following scenario. You configure the Smartcard Removal Behavior: Force Logoff Group Policy setting together with the Remove Lock Computer Group Policy setting. When you do this, you are not logged off after you remove the smart card. This behavior occurs on a computer that is running Microsoft Windows XP Professional.

In this scenario, when you remove the smart card, you expect the following results:

  • The first user is logged off.
  • The next user can log on.

Note The previous Group Policy settings are located along the following paths:

  • Computer Configuration\Windows Setttings\Security Settings\Security Options\Interactive Logon: Smartcard Removal Behavior
  • User Configuration\Administrative Templates\System\Ctrl+Alt+Del Options\Remove Lock Computer


Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:


You must install Microsoft Windows XP Professional Service Pack 2 (SP2) before you install the hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Restart requirement

You have to restart the computer after you apply the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name File version File size Date Time Platform SP requirement Service branch
Msgina.dll 5.1.2600.3032 997,376 13-Nov-2006 12:50 x86 SP2 SP2QFE
Xpsp3res.dll 5.1.2600.3032 248,320 13-Nov-2006 09:55 x86 SP2 SP2QFE


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

910482 After you remove a smart card from a Windows XP-based computer, you are not logged off, or the workstation is not locked

227873 Smart card removal options in Windows 2000

174840 Disabling buttons in the Windows NT Security dialog box

Additional query words: lock workstation log off on

Keywords: kbwinxppresp3fix kbxplatform kblogin kbsmartcard kbexpertiseadvanced kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB928269