Microsoft KB Archive/928184

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Error message when you try to create a tag: "This Zune tag is already taken"

Article ID: 928184

Article Last Modified on 11/19/2007


  • Zune Live
  • Zune software


When you create a Zune tag, you may receive the following error message:

This Zune tag is already taken. Try another one. If this Zune tag belongs to you, click cancel and sign in with the e-mail address associated with it.


The requested Zune tag is already being used by another Zune customer or an Xbox customer. Xbox customers have their Xbox gamertags reserved for them in the Zune community.


  1. Use one of the following solutions:
    • If you already have an existing Xbox Live gamertag, you can use your Windows Live ID to sign in during account creation. This speeds Zune account creation.
    • If you do not have an existing Xbox Live gamertag, you can try another Zune tag. You can use one of the suggested alternatives that are provided along with the error message, or you can make up your own tag.

Keywords: kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB928184