Microsoft KB Archive/927957

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Error message when you install ProClarity Web Professional 6.0 from the download component on the Analytics Server Web site: "The InstallShield Engine (iKernel.exe) could not be installed"

Article ID: 927957

Article Last Modified on 2/7/2007



APPLIES TO

  • ProClarity Analytic Server



SYMPTOMS

When you install ProClarity Web Professional 6.0 from the download component on the ProClarity Analytics Server (PAS) Web site, you receive the following error message:

The InstallShield Engine (iKernel.exe) could not be installed. IKernel.exe could not be copied to 'C:\Program Files\Common Files\InstallShield\Engine\6\Intel 32'. Make sure that you have the appropriate priveleges to copy files to this folder. (0x5)

Note In this error message, the word "priveleges" is a misspelling for the word "privileges."

CAUSE

This issue occurs because you do not have the local administrative permissions that are required to install ProClarity Web Professional 6.0.

RESOLUTION

To resolve this issue, use a local administrator account to install ProClarity Web Professional 6.0.

Keywords: kbtshoot kbprb KB927957