Article ID: 927929
Article Last Modified on 11/30/2006
APPLIES TO
- ProClarity Dashboard Server 6.2
SYMPTOMS
Consider the following scenario. After you upgrade from ProClarity Dashboard Server 6.1 to ProClarity Dashboard Server 6.2, you try to use forms authentication to log on to ProClarity Dashboard Server. When you log on to ProClarity Dashboard Server, you use the default username of "admin" together with the default password of "admin". In this scenario, you cannot log on.
CAUSE
This behavior may occur because one of the following conditions is true:
- A change was made in ProClarity Dashboard Server 6.2. In ProClarity Dashboard Server 6.2, passwords are case sensitive when you log on to ProClarity Dashboard Server by using forms authentication together with a system user credential.
- All users are currently denied from the application by settings in the Web.config file.
RESOLUTION
To resolve this behavior, use one of the following methods. If Method 1 does not resolve the behavior, try Method 2.
Method 1
In ProClarity Dashboard Server 6.2 and later versions, if you do not change the default system logon, the password is "Admin".
Note The password is capitalized.
The username is still "admin".
Method 2
Modify the Web.config file. The application denies all users if the Web.config file contains the following line of text:
<deny users = "*">
If that text exists, you must change the "*" text to "?". After you make this change, the line of text resembles the following:
<deny users = "?">
STATUS
This behavior is by design.
Keywords: kbexpertisebeginner kbtshoot kbprb KB927929
