Article ID: 927914
Article Last Modified on 2/9/2007
APPLIES TO
- Microsoft Windows XP Media Center Edition 2005
SYMPTOMS
You are playing an MP3 file in the My Music component of Media Center on a computer that is running Microsoft Windows XP Media Center Edition 2005. You log off from the computer. When this happens, you may receive the following error message:
For example, this problem can occur in the following scenario. You open the My Music component of Media Center. You play an MP3 file. You click the green Media Center Edition button at the top of the Media Center screen. You click the Shut Down button at the top of the Media Center screen, and then you click Log Off. In the Log Off Windows dialog box, you click Log Off.
This problem occurs only with some MP3 files. The problem does not occur with WMA files or with other media files.
WORKAROUND
To work around this problem, click End Now, or wait for the Media Center program (Ehshell.exe) to end. The Media Center program will end, and your account will log off successfully.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
Technical support for Media Center
Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation by using unique components such as specific device drivers and optional settings to maximize the performance of the hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer installed on the hardware.
You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:
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