Microsoft KB Archive/927475

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A 2007 Office program unexpectedly closes when you apply a custom chart template

Article ID: 927475

Article Last Modified on 10/15/2007


  • Microsoft Office Excel 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Word 2007


You create a custom chart template in Microsoft Office Excel 2007, in Microsoft Office Word 2007, or in Microsoft Office PowerPoint 2007. When you apply the custom chart template to a chart in a 2007 Microsoft Office program, the program unexpectedly closes. Additionally, you receive the following error message:

Microsoft Office program has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the data in the error report, the report contains an error signature that resembles the following error signature:

Application name Application version Module name Module version Offset
Powerpnt.exe 12.0.4407.1004 Oart.dll 12.0.4407.1004 0083105c

Note Other program versions, module versions, and offsets are possible.


This issue may occur if the following conditions are true:

  • You run the 2007 Office programs on a computer that is running Windows Vista.
  • The data source is not open in Excel 2007 before you apply the custom chart template.


To work around this issue, open the chart's data source in Excel 2007, and then apply the custom chart template.

To do this, follow these steps:

  1. Open the chart in the 2007 Office program.
  2. Select the chart.
  3. Under Chart Tools, click the Design tab.
  4. Click Edit Data in the Data group to open the data source in Excel 2007.
  5. In the Type group of the 2007 Office program, click Change Chart Type.
  6. In the Change Chart Type dialog box, click Templates, select the custom chart template that you want to apply, and then click OK.

Additional query words: excel2007 excel2k7 excel12 xl2007 xl2k7 xl12 powerpoint2007 powerpoint2k7 powerpoint12 ppt2007 ppt2k7 ppt12 word2007 word2k7 word12 wd2007 wd2k7 wd12

Keywords: kberrmsg kbtshoot kbchart kbtemplate kbprb kbexpertisebeginner KB927475