Microsoft KB Archive/927060

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You cannot view the release notes for Windows Support Tools on a Windows Server 2003-based computer

Article ID: 927060

Article Last Modified on 12/5/2006


  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry


You try to view the release notes on a Microsoft Windows Server 2003-based or a Windows Server 2003 Service Pack 1 (SP1)-based computer. However, you are prompted to install Windows Support Tools for either Windows Server 2003 or for Windows Server 2003 SP1.

This problem occurs when either Windows Support Tools for Microsoft Windows Server 2003 or Windows Support Tools for Microsoft Windows Server 2003 SP1 is installed on the computer.


This problem occurs when the account that you use to log on differs from the account that was used to install Windows Support Tools.


To resolve this problem, use one of the following methods:

Method 1

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey:


  3. If the Shortcut_CoSuptools entry exists, continue to step 6.
  4. On the Edit menu, point to New, and then click DWORD Value.
  5. In the right pane, type Shortcut_CoSuptools as the name of the new entry.
  6. In the right pane, double-click the Shortcut_CoSuptools entry.
  7. In the Edit DWORD Value dialog box, click Decimal.
  8. In the Value data box, type 1, and then click OK.
  9. Exit Registry Editor.
  10. Restart the computer.

Method 2

Delete the Release Notes shortcut, and then create a new shortcut to the same file.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Keywords: kbmgmtservices kbwinservperf kbregistry kbtshoot kbprb KB927060