Microsoft KB Archive/926945

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Some domain users cannot access Exchange 2003 even though they provide the correct user name and password in Outlook or in Outlook Web Access

Article ID: 926945

Article Last Modified on 11/6/2006


  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition


Members of the Domain Admins group and Microsoft Exchange Server administrators can access mailboxes by using a Microsoft Outlook client or by using a Microsoft Office Outlook Web Access client. However, when other domain users try to access their mailboxes in Microsoft Exchange Server 2003 by using an Outlook or Outlook Web Access, the users cannot access Exchange 2003. This problem occurs even if the other domain users provide the correct user name and password.


This problem occurs if the Everyone group or the Authenticated Users group is removed from the Access this computer from network Group Policy.


To resolve this problem, follow these steps:

  1. Click Start, click Run, type Secpol.msc, and then click OK.
  2. Expand Local Policies, and then click User Rights Assignment.
  3. In the right pane, double-click Access this computer from network.
  4. On the Local Security Policy Setting tab, click Add User and Group.
  5. In the User and group names box, type Everyone, and then click OK two times.
  6. Repeat steps 3 through 5 for the Authenticated Users group.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Additional query words: outlook user name password login can not OWA

Keywords: kbexchowa kbprb KB926945