Microsoft KB Archive/926892

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Changes are not saved when you use an Office 2003 program to change a 2007 Office file in a Windows SharePoint Services 2.0 document library

Article ID: 926892

Article Last Modified on 5/14/2007


  • Microsoft Office Word 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Excel 2003


When you use a Microsoft Office 2003 program to change a 2007 Microsoft Office file in a Microsoft Windows SharePoint Services 2.0 document library, the changes are not saved. This problem occurs if the following conditions are true:

  • The file was created in one of the following 2007 Office programs:
    • Office Word 2007
    • Office PowerPoint 2007
    • Office Excel 2007
  • The Microsoft Office Compatibility Pack was installed when you used the Office 2003 program to change and save the file.


This problem occurs because you are actually saving the changes in a temporary copy of the file. You are not saving the changes in the file that resides on the Windows SharePoint Services 2.0 server. The copy in which you are saving the changes resides in the following folder:

\Documents and Settings\UserName\Local Settings\Temporary Internet Files


To work around this problem, type the full path of the document library in the Save As dialog box when you save the file in Office 2003. For example, type the following path:



Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information about the Microsoft Office Compatibility Pack, click the following article number to view the article in the Microsoft Knowledge Base:

924074 How to use earlier versions of Excel, PowerPoint, and Word to open and save files from 2007 Office programs

Keywords: kbexpertisebeginner kbtshoot kbsavefile kbfileawareoff2007 kbexpertiseinter kbprb KB926892