Article ID: 926673
Article Last Modified on 3/15/2007
APPLIES TO
- Windows Vista Enterprise 64-bit edition
- Windows Vista Home Basic 64-bit edition
- Windows Vista Home Premium 64-bit edition
- Windows Vista Ultimate 64-bit edition
- Windows Vista Business
- Windows Vista Business 64-bit edition
- Windows Vista Enterprise
- Windows Vista Home Basic
- Windows Vista Home Premium
- Windows Vista Starter
- Windows Vista Ultimate
SYMPTOMS
After you upgrade to Windows Vista, you cannot use a fingerprint reader or another biometric device to log on.
CAUSE
This issue occurs because Windows Vista does not support the Graphical Identification and Authentication (GINA) components that the device requires.
RESOLUTION
To resolve this problem, log on by using the keyboard to enter a user name and password.
Note If you do not remember the password, you may have to reinstall Windows Vista by using a clean installation that prompts you to create a new account and password.
After you log on, install drivers for the device that are compatible with Windows Vista. Contact the manufacturer of the biometric device to find out if these drivers are available. For information about how to contact the manufacturer of your hardware, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Additional query words: kbhw
Keywords: kbtshoot kbprb kbexpertiseinter KB926673
