Microsoft KB Archive/926230

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Error message when you try to set up MSN Bill Pay in Money 2007: "User ID and/or password is incorrect"

Article ID: 926230

Article Last Modified on 8/3/2007


  • Microsoft Money Plus Deluxe
  • Microsoft Money Plus Home & Business
  • Microsoft Money Plus Premium
  • Microsoft Money 2007 Deluxe
  • Microsoft Money 2007 Home & Business
  • Microsoft Money 2007 Premium


When you try to set up MSN Bill Pay in Microsoft Money 2007, you receive the following error message:

User ID and/or password is incorrect


This problem occurs because you are using the user ID and password that you use to sign in to the MSN Bill Pay Web site.


To resolve this problem, use the Subscriber ID and the same password. The Subscriber ID is a 12 to 25 digit subscriber number that you receive when you enroll in MSN Bill Pay.

Note The user ID is a different ID than the Subscriber ID.


If you do not know your Subscriber ID, contact MSN BillPay support: (877) 800-4873.

If you are having problems signing into Money itself, and if these problwms arenot specifically to your MSN Bill Pay, click the following article number to view the article in the Microsoft Knowledge Base:

891338 Error messages that you receive when you try to open Money by using your Windows Live ID credentials

Additional query words: setup signin login logon

Keywords: kbtshoot kbexpertisebeginner kberrmsg kbprb KB926230