Microsoft KB Archive/926130

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Article ID: 926130

Article Last Modified on 4/10/2007



APPLIES TO

  • Microsoft Systems Management Server 2003



SYMPTOMS

After you deploy a new image on an existing Microsoft Systems Management Server (SMS) 2003 client computer, the SMS client computer is not discovered by Active Directory directory service discovery methods. Therefore, the SMS client computer cannot receive advertised program information.

CAUSE

This problem typically occurs if the following conditions are true:

  • The SMS client computer resides in a different time zone than the SMS site server.
  • Network issues cause the SMS client heartbeat records to take longer than the Active Directory discovery record to reach the SMS site server.

After you re-image an existing SMS client computer, the following scenario occurs:

  • A new heartbeat record is sent from the SMS client computer.
  • A new record is created in the SMS database that contains the same data as the previous record.
  • A new SMSGUID value and a new ItemKey=newitem value are created.
  • The previous discovery record is marked as obsolete.

When you re-image an SMS client computer that resides in a different time zone than the SMS site server, the Itemkey=olditem value may have a later time stamp than the time stamp on the latest heartbeat record that was sent by the re-imaged SMS client computer. In this scenario, the recent SMS client discovery information is merged with an obsolete record.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft SMS 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

SMS 2003 Service Pack 2 is required to install this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name File version File size Date Time Platform
Basesvr.dll 2.50.4160.2129 1,769,472 02-Mar-2006 04:20 x86
Smsse.dll 2.50.2726.9999 77,824 29-Jun-2005 12:31 x86
Smsse.dll 2.50.2726.9999 77,824 29-Jun-2005 12:31 x86


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates



Additional query words: Advanced Legacy

Keywords: kbfix kbqfe kbhotfixserver kbexpertiseinter kbsms2003spfix KB926130