Microsoft KB Archive/925762

Knowledge Base

You receive an error message when you use the Windows Complete PC Restore program on the Windows Vista installation disc to restore a computer

Article ID: 925762

Article Last Modified on 3/15/2007

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APPLIES TO

• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Home Premium
• Windows Vista Home Basic
• Windows Vista Ultimate
• Windows Vista Enterprise 64-bit edition
• Windows Vista Business 64-bit edition
• Windows Vista Home Premium 64-bit edition
• Windows Vista Home Basic 64-bit edition
• Windows Vista Ultimate 64-bit edition

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SYMPTOMS

You use the Windows Complete PC Restore program in the Windows Recovery Environment utility on the Windows Vista installation disc. You try to restore a computer from a Windows Complete PC Backup and Restore image. Then, you receive the following error message:

System Recovery Option
This version of System Recovery Options is not compatible with the version of Windows you are trying to repair. Try using a recovery disc that is compatible with this version of Windows.

CAUSE

This error may occur if you use the 32-bit version of the Windows Vista installation disc to run the Complete PC Restore program on a computer that is running the 64-bit version of Windows Vista. By default, the 64-bit operating system is selected in the list of installed operating systems.

WORKAROUND

To work around this behavior, on the Select operating system page, select the blank space in the list under the Windows Vista operating system, and then click Next.

Keywords: kbtshoot kbexpertisebeginner kbprb KB925762

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