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Microsoft KB Archive/925704

From BetaArchive Wiki
Knowledge Base


When you try to use Windows Media Player 11, the program does not start, or some UI elements are blank

Article ID: 925704

Article Last Modified on 10/26/2007



APPLIES TO

  • Microsoft Windows Media Player 11



SYMPTOMS

When you try to use Microsoft Windows Media Player 11, you experience one of the following symptoms:

  • You receive the following error message:

    An internal application error has occurred

  • Windows Media Player does not start.
  • Some Windows Media Player user interface (UI) elements are blank. For example, user-defined menus are blank.


CAUSE

This problem occurs if one of the following conditions is true:

  • The component registration for the Jscript.dll file or for the VBScript.dll file is corrupted.
  • One or both of these files have become unregistered.


RESOLUTION

To resolve this problem, reregister the Jscript.dll and Vbscript.dll files. To do this, follow these steps:

  1. Click Start, click Run, type regsvr32 jscript.dll, and then click OK.
  2. Click Start, click Run, type regsvr32 vbscript.dll, and then click OK.

Note In Microsoft Windows Vista, these commands must be run from an elevated command prompt. For more information about the elevated command prompt in Windows Vista, visit the following Microsoft Web site, and then scroll down to the "Known Issues and Work-Arounds" section:

Keywords: kbtshoot kbprb kbexpertisebeginner KB925704