Registrations are now open. Join us today!
There is still a lot of work to do on the wiki yet! More information about editing can be found here.
Already have an account?

Microsoft KB Archive/925539

From BetaArchive Wiki

Article ID: 925539

Article Last Modified on 9/14/2007



APPLIES TO

  • Microsoft Dynamics CRM 3.0



The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

Consider the following scenario in the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers version of Microsoft Dynamics CRM Laptop Client for Microsoft Office Outlook. While online, you synchronize the Microsoft CRM offline data to Microsoft Outlook. Then, you lose the network connection while you are working online. You then exit and restart Outlook. In this scenario, the offline data for the Microsoft Dynamics CRM Laptop Client for Outlook is not available.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers version of Microsoft Dynamics CRM Laptop Client for Microsoft Office Outlook

File name File version File size Date Time
Crmmsg.dll 1.2.3297.123 16,088 26-May-2006 10:18
Microsoft.crm.dll 3.0.5745.1024 383,792 07-Dec-2006 20:14
Mscrmcustom.dll 3.0.5300.1331 172,336 02-Nov-2006 18:22
Msvcr71.dll 7.10.3052.4 355,032 26-May-2006 10:18
Pkgutil.cmd Not Applicable 113 24-Aug-2006 12:09
Pkgutil.exe 1.2.3297.101 88,792 26-May-2006 10:18
Microsoft.crm.dll 3.0.5745.0 383,768 24-Feb-2006 12:34
Crmhotfix.cdf Not Applicable 1,953 08-Dec-2006 12:25
Mscrmcustom.dll 3.0.5300.1331 172,336 02-Nov-2006 18:22

For Microsoft Dynamics CRM server

File name File version File size Date Time
Crmmsg.dll 1.2.3297.123 16,088 26-May-2006 10:18
Microsoft.crm.dll 3.0.5745.1024 383,792 07-Dec-2006 20:14
Mscrmcustom.dll 3.0.5300.1331 172,336 02-Nov-2006 18:22
Msvcr71.dll 7.10.3052.4 355,032 26-May-2006 10:18
Pkgutil.cmd Not Applicable 113 24-Aug-2006 12:09
Pkgutil.exe 1.2.3297.101 88,792 26-May-2006 10:18
Microsoft.crm.dll 3.0.5745.0 383,752 24-Feb-2006 12:31
Crmhotfix.cdf Not Applicable 1,953 08-Dec-2006 12:25
Mscrmcustom.dll 3.0.5300.1331 172,336 02-Nov-2006 18:22

Installation information

Install this hotfix on computers that are running the Microsoft CRM Laptop Client for Microsoft Office Outlook and the Microsoft Dynamics CRM server.

Prerequisites

To apply this hotfix, you must have the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers version of Microsoft Dynamics CRM 3.0.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer, use Add or Remove Programs in Control Panel.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates


887283 Microsoft Business Solutions CRM software hotfix and update package naming standards


Keywords: kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB925539