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Microsoft KB Archive/925533

From BetaArchive Wiki

Article ID: 925533

Article Last Modified on 9/14/2007



APPLIES TO

  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 3.0
  • Microsoft Dynamics CRM 3.0



The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

When you type the name of an existing contact in the To line, the CC line, or the BCC line of a new e-mail message in Microsoft Office Outlook, the auto suggestion cache does not suggest an e-mail address for the contact. This problem occurs after you change a field other than the e-mail address field of a contact in Outlook, and then you synchronize Outlook with the Microsoft Dynamics CRM client for Microsoft Office Outlook. After you send another e-mail message to the contact that you created, the auto suggestion cache suggests an e-mail address for the contact.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM client for Outlook

File name File version File size Date Time Platform
Setup.exe 3.0.5300.1605 471,912 29-Mar-2007 20:18 x86
Crmaddin.dll 3.0.5300.1606 1,183,080 31-Mar-2007 11:13 x86
Crmmsg.dll 1.2.3297.123 16,088 29-Mar-2007 20:18 x86
Crmnativeinteropproxy.dll 3.0.5300.1606 3,422,056 31-Mar-2007 11:15 x86
Crmobjectmodel.dll 3.0.5300.1606 6,759,784 31-Mar-2007 11:15 x86
Microsoft.crm.application.pages.dll 3.0.5300.1606 738,664 31-Mar-2007 08:30 x86
Microsoft.crm.objectmodel.dll 3.0.5300.1606 320,872 31-Mar-2007 08:30 x86
Microsoft.crm.platform.server.dll 3.0.5300.1606 247,144 31-Mar-2007 08:30 x86
Mscrmcustom.dll 3.0.5300.1605 179,560 29-Mar-2007 20:18 x86
Msvcr71.dll 7.10.3052.4 355,032 29-Mar-2007 20:18 x86
Notes.htc Not Applicable 16,909 30-Mar-2007 23:30 Not Applicable
Pkgutil.cmd Not Applicable 113 29-Mar-2007 05:18 Not Applicable
Pkgutil.exe 1.2.3297.101 88,792 29-Mar-2007 20:18 x86
Print_dlg.aspx Not Applicable 8,822 30-Mar-2007 23:30 Not Applicable
Syncqueue.dll 3.0.5300.1606 396,136 31-Mar-2007 11:13 x86
Microsoft.crm.objectmodel.dll 3.0.5300.1 318,232 17-Nov-2005 04:42 x86
Microsoft.crm.platform.server.dll 3.0.5300.1 244,504 17-Nov-2005 04:42 x86
Crmhotfix.cdf Not Applicable 4,240 31-Mar-2007 16:20 Not Applicable
Mscrmcustom.dll 3.0.5300.1605 179,560 29-Mar-2007 20:18 x86
Setup.xml Not Applicable 2,384 31-Mar-2007 15:46 Not Applicable
V3cclientpatch30.msp Not Applicable 2,782,720 31-Mar-2007 16:13 Not Applicable
Microsoft.crm.objectmodel.dll 3.0.5300.1606 320,872 31-Mar-2007 08:29 x86
Microsoft.crm.platform.server.dll 3.0.5300.1606 247,144 31-Mar-2007 08:29 x86
Crmaddin.dll 3.0.5300.1606 1,209,704 31-Mar-2007 11:13 x86
Crmnativeinteropproxy.dll 3.0.5300.1606 3,422,056 30-Mar-2007 20:15 x86
Crmobjectmodel.dll 3.0.5300.1606 6,759,784 31-Mar-2007 11:15 x86
Syncqueue.dll 3.0.5300.1606 396,136 31-Mar-2007 11:13 x86
Microsoft.crm.application.components.application.dll 3.0.5300.1606 599,400 30-Mar-2007 17:30 x86
Microsoft.crm.application.components.platform.dll 3.0.5300.1606 410,984 31-Mar-2007 08:30 x86
Microsoft.crm.application.pages.dll 3.0.5300.1606 738,664 31-Mar-2007 08:30 x86
Notes.htc Not Applicable 16,909 30-Mar-2007 23:30 Not Applicable
Print_dlg.aspx Not Applicable 8,822 30-Mar-2007 23:30 Not Applicable
Setup.xml Not Applicable 1,337 31-Mar-2007 15:44 Not Applicable
V3clightclientpatch30.msp Not Applicable 530,944 31-Mar-2007 16:13 Not Applicable
Crmaddin.dll 3.0.5300.1606 1,209,704 31-Mar-2007 11:13 x86
Microsoft.crm.application.components.platform.dll 3.0.5300.1606 410,984 31-Mar-2007 08:30 x86

Microsoft Dynamics CRM server software

File name File version File size Date Time Platform
Setup.exe 3.0.5300.1605 471,912 29-Mar-2007 20:18 x86
Account distribution detail.rdl Not Applicable 109,237 30-Mar-2007 23:30 Not Applicable
Account distribution.rdl Not Applicable 65,378 30-Mar-2007 23:30 Not Applicable
Crmmsg.dll 1.2.3297.123 16,088 29-Mar-2007 20:18 x86
Crmnativeinteropproxy.dll 3.0.5300.1606 3,422,056 31-Mar-2007 11:15 x86
Crmobjectmodel.dll 3.0.5300.1606 6,759,784 31-Mar-2007 11:15 x86
Microsoft.crm.application.pages.dll 3.0.5300.1606 968,040 31-Mar-2007 08:30 x86
Microsoft.crm.objectmodel.dll 3.0.5300.1606 320,872 31-Mar-2007 08:30 x86
Microsoft.crm.platform.server.dll 3.0.5300.1606 247,144 31-Mar-2007 08:30 x86
Microsoft.crm.tools.workflowlibrary.dll 3.0.5300.1606 275,816 31-Mar-2007 08:26 x86
Mscrmcustom.dll 3.0.5300.1605 179,560 29-Mar-2007 20:18 x86
Msvcr71.dll 7.10.3052.4 355,032 29-Mar-2007 20:18 x86
Notes.htc Not Applicable 16,909 30-Mar-2007 23:30 Not Applicable
Pkgutil.cmd Not Applicable 113 29-Mar-2007 05:18 Not Applicable
Pkgutil.exe 1.2.3297.101 88,792 29-Mar-2007 20:18 x86
Print_dlg.aspx Not Applicable 8,822 30-Mar-2007 23:30 Not Applicable
Sales pipeline detail.rdl Not Applicable 92,003 30-Mar-2007 23:30 Not Applicable
Sales pipeline.rdl Not Applicable 109,787 30-Mar-2007 23:30 Not Applicable
Service activity volume detail.rdl Not Applicable 101,003 21-Mar-2007 01:36 Not Applicable
Service activity volume.rdl Not Applicable 66,549 30-Mar-2007 08:31 Not Applicable
Microsoft.crm.objectmodel.dll 3.0.5300.1 318,216 17-Nov-2005 04:39 x86
Microsoft.crm.platform.server.dll 3.0.5300.1 244,488 17-Nov-2005 04:39 x86
Crmdbhotfix.dll 3.0.5300.1605 105,832 29-Mar-2007 20:18 x86
Crmhotfix.cdf Not Applicable 6,622 31-Mar-2007 16:21 Not Applicable
Kb930604_client.dll 3.0.5300.1606 64,872 31-Mar-2007 11:06 x86
Kb931627_client.dll 3.0.5300.1606 160,104 31-Mar-2007 11:06 x86
Mscrmcustom.dll 3.0.5300.1605 179,560 29-Mar-2007 20:18 x86

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM client for Outlook software or Microsoft Dynamics CRM server software.

Prerequisites

To apply this hotfix, you must have installed the update that is described in Microsoft Knowledge Base article 925874. For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base:

925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook


Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

MORE INFORMATION

Steps to reproduce the problem

The following steps assume that you have a contact in the global address list (GAL) for Outlook and that you have sent an e-mail message to this contact.

  1. Add the contact from the GAL to the local Outlook contacts, and then track the contact in Microsoft Dynamics CRM 3.0.
  2. In an e-mail message, type the name of the contact in the To line, in the CC line, or in the BCC line. Notice that the auto suggestion cache provides the complete e-mail address.
  3. Change a field other than the e-mail address field of this contact in Outlook, and then synchronize Outlook with the Microsoft Dynamics CRM client for Outlook.
  4. In a new e-mail message, type the name of the contact in the To line, in the CC line, or in the BCC line. Notice that the auto suggestion cache does not suggest an e-mail address for this existing contact. The auto suggestion cache only works after you have sent another e-mail message to the contact that you created.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates


887283 Microsoft Business Solutions CRM software hotfix and update package naming standards


Keywords: kbqfe kbpubtypekc kbmbsmigrate kbhotfixserver KB925533