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Microsoft KB Archive/925247

From BetaArchive Wiki

Article ID: 925247

Article Last Modified on 11/17/2006



APPLIES TO

  • Microsoft Dynamics CRM 3.0



The hotfix that is discussed in this article is unavailable for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

When you run the Competitor Win Loss report in Microsoft Dynamics CRM 3.0, you receive the following error message:

An error has occurred during report processing. (rsProcessingAborted)
Get Online Help Query execution failed for data set 'DSCompetitor'. (rsErrorExecutingCommand)
Get Online Help Violation of PRIMARY KEY constraint 'PK_#CompetitorOppId_6E2A4145'.
Cannot insert duplicate key in object '#CompetitorOppIds_000200005F7F'.
The statement has been terminated.

This problem occurs if the following conditions are true:

  • You use the Country/Region filter for an opportunity.
  • You close the opportunity two times.
  • You use a different status reason every time that you close the opportunity.


RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name File version File size Date Time
Competitor win loss details.rdl Not Applicable 80,604 06-Oct-2006 20:14
Competitor win loss.rdl Not Applicable 50,280 06-Oct-2006 20:14
Crmmsg.dll 1.2.3297.123 16,088 26-May-2006 10:18
Mscrmcustom.dll 3.0.5300.1283 171,824 07-Sep-2006 10:26
Crmhotfix.cdf Not Applicable 1,251 10-Oct-2006 10:49
Mscrmcustom.dll 3.0.5300.1283 171,824 07-Sep-2006 10:26

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Server.

After you install the hotfix, replace the original Competitor Win Loss report and the original Competitor Win Loss Details report with the corresponding modified reports in the hotfix. To do this, follow these steps:

  1. Log on to the Microsoft Dynamics CRM Web client as a user whose role has the Manage Reports permission.
  2. Replace the original Competitor Win Loss report with the modified Competitor Win Loss report. To do this, follow these steps:
    1. Click Workplace, and then click Reports.
    2. In the Category list, click Sales Reports.
    3. Click the line of the Competitor Win Loss report.
    4. On the More Actions menu, click Edit Report.
    5. Make sure that the File option is selected in the Source area.
    6. Click Browse next to the Location box.
    7. In the Choose file dialog box, locate the Competitor Win Loss.rdl file.

      Note By default, the Competitor Win Loss.rdl file is in the following directory:

      C:\Program Files\Microsoft CRM\KB925247

    8. Click the file, and then click Open.
    9. Click Save and Close.

    Note If you want to use the original Competitor Win Loss report again, follow steps 2a through 2i. However, in step 2g, select the original Competitor Win Loss.rdl file. By default, the original Competitor Win Loss.rdl file is in the following directory:

    C:\Program Files\Microsoft CRM\Reports\MSCRM

  3. Replace the original Competitor Win Loss Details report with the modified Competitor Win Loss Details report. To do this, follow these steps:
    1. Click Workplace, and then click Reports.
    2. In the Category list, click Hidden Reports.
    3. Click the line of the Competitor Win Loss Details report.
    4. On the More Actions menu, click Edit Report.
    5. Make sure that the File option is selected in the Source area.
    6. Click Browse next to the Location box.
    7. In the Choose file dialog box, locate the Competitor Win Loss Details.rdl file.

      Note By default, the Competitor Win Loss Details.rdl file is in the following directory:

      C:\Program Files\Microsoft CRM\KB925247

    8. Click the file, and then click Open.
    9. Click Save and Close.

    Note If you want to use the original Competitor Win Loss Details report again, follow steps 3a through 3i. However, in step 3g, select the original Competitor Win Loss Details.rdl file. By default, the original Competitor Win Loss Details.rdl file is in the following directory:

    C:\Program Files\Microsoft CRM\Reports\MSCRM

Note When you complete these steps, any customized modifications that you made to the original reports are lost.

Prerequisites

No prerequisites are required to apply this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB925247$\Spuninst folder.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates


MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


887283 Microsoft Business Solutions CRM software hotfix and update package naming standards


Keywords: kberrmsg kbmbsreports kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB925247