Article ID: 925187
Article Last Modified on 10/15/2007
APPLIES TO
- Microsoft Office Word 2007
- Microsoft Office Word 2003
SYMPTOMS
When you use Information Rights Management (IRM) to restrict access to a Microsoft Office Word 2007 document or to a Microsoft Office Word 2003 document, you are prompted to log on by using your Microsoft .NET Passport credentials. When you use the e-mail address that is associated with your .NET Passport account to log on to the IRM account, you receive the following error message:
CAUSE
This issue occurs when you use an e-mail address that is not from a Hotmail e-mail account or from an MSN e-mail account. You can use only Hotmail e-mail accounts or MSN e-mail accounts together with IRM to restrict access to the document.
RESOLUTION
To resolve this issue, create a Hotmail e-mail account or an MSN e-mail account. Then, associate that e-mail account with your .NET Passport account. For more information about how to work with your .NET Passport account, visit the following Web site:
Additional query words: WD11 WD 2003 WD12 WD2007 WD2k7 Word12 Word2007 Word2k7 2k7 12 Windows Live ID
Keywords: kbtshoot kbprb kbexpertisebeginner KB925187