Microsoft KB Archive/924457
Article ID: 924457
Article Last Modified on 9/18/2006
- Microsoft Works Suite 2006
- Microsoft Works Suite 2005
- Microsoft Works Suite 2004
- Microsoft Works 8.0
- Microsoft Works 7.0
When you try to open a Microsoft Works program or file in the 2007 Microsoft Office system, you may receive the following error message:
This issue may occur if you install the 2007 Microsoft Office system on the same computer as Works. The 2007 Microsoft Office system installs several document file converters. This includes a converter to read and write Works Word Processor files from Microsoft Word.
To work around this issue, follow these steps:
- Run the Works CleanUp Utility (wks8xp.exe) to remove Works.
Note The Works CleanUp Utility is in the Works 8.0 installation CD or the Works Suite 2005 installation CD1.
- Run the Windows Installer CleanUp Utility to remove Windows Installer registry settings that are associated with the Works installation.
To download the Windows Installer CleanUp Utility, visit the following Microsoft Web site:
- Reinstall Works.
For more information about how to run the Windows Installer CleanUp Utility and run the Works CleanUp Utility, click the following article numbers to view the articles in the Microsoft Knowledge Base:
909529 You receive a "Microsoft Works 8.0 has encountered an error and needs to close" error message when you try to open a calendar in Works 8.0 or in Works Suite 2005
297061 Utilities to help with troubleshooting Microsoft Works
816273 "Setup is unable to remove earlier version" error message when you try to install Works or Works Suite
For more information about how to download, install, and use the Windows Installer CleanUp utility, click the following article number to view the article in the Microsoft Knowledge Base:
290301 Description of the Windows Installer CleanUp Utility
Keywords: kberrmsg kbtshoot kbprb kbexpertisebeginner KB924457