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Microsoft KB Archive/924399

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Knowledge Base

Error message when a user clicks the "My Profile" tab of a "My Site" personal site in SharePoint Server 2007: "Result: 404 File Not Found."

Article ID: 924399

Article Last Modified on 5/14/2007


  • Microsoft Office SharePoint Server 2007
  • Microsoft Windows SharePoint Services 3.0


Consider the following scenario:

  • As the administrator, you move the personal site provider to a different site collection. For example, you change the path of Personal Site Services from http://ServerName:4000/ to http://ServerName:80.
  • The site collection to which you moved the personal site provider already has a site template applied to it.
  • A user connects to a My Site personal site that the user created in Microsoft Office SharePoint Server 2007.

In this scenario, the user receives the following error message when he or she clicks the My Profile tab:

Result: 404 File Not Found.


This issue occurs because the My Site Host site template is not applied to the site collection that hosts the personal site provider.


To resolve this issue, move the personal site provider for My Site personal sites to a different site location. To do this, follow these steps:

  1. Add an explicit inclusion included path for My Sites personal sites. To do this, follow these steps:
    1. Start SharePoint 3.0 Central Administration.
    2. Click Application Management.
    3. On the Application Management page, click Define managed paths under SharePoint Web Application Management.
    4. In the Web Application box, click the Web application that you want to configure.
    5. In the Add a New Path area, type the path in the Path box. Then, click Check URL to verify the URL.
    6. In the Type box, click Explicit inclusion, and then click OK.
  2. Create a new site collection at the URL that you specified in the included path. To do this, follow these steps:
    1. On the Application Management page, click Create site collection under SharePoint Site Management.
    2. In the Web Application box, click the Web application that you want to configure.
    3. On the Create Site Collection page, specify a title and a description for the site collection in the Title and Description area.
    4. In the Web Site Address area, specify the URL of the included path that you added in step 1.
    5. In the Primary Site Collection Administrator area and in the Secondary Site Collection Administrator area, specify the administrator for the site collection.
    6. In the Quote Template area, specify the template that you want to use.
    7. In the Template Selection area, click My Site Host in the Select a template box, and then click OK.
  3. Move the personal site provider. To do this, follow these steps:
    1. Under Shared Services Administration, click Shared Service Provider (SSP).
    2. On the home page, click My Site settings under User Profiles and My Sites.
    3. On the My Site settings page, type the URL of the included path in the Personal site provider box in the Personal Site Services area.
    4. Configure the options that you want for the other settings, and then click OK.


For more information about how to work with My Site personal sites, see SharePoint Server 2007 Help.

Additional query words: moss2007 moss 2007 sps

Keywords: kbprb kberrmsg kbtshoot kbexpertiseinter KB924399