Microsoft KB Archive/924390

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Article ID: 924390

Article Last Modified on 10/11/2007



APPLIES TO

  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems



The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

SYMPTOMS

Consider the following scenario:

  • You use Net Appliance backup applications on a Microsoft Windows Server 2003-based computer.
  • You add a disk device to the computer.

In this scenario, the following event is logged in the System event log several times: Event Type: Warning
Event Source: PlugPlayManager
Event Category: None
Event ID: 257
Date: Date
Time: Time
User: N/A
Computer: Computer Name
Description: Timed out sending notification of target device change to window of "Application Name"


CAUSE

This problem occurs because the Dmadmin.exe process is not responding. When you add a disk device to the computer, the Plug and Play service deletes a volume object and then creates a new volume object that has a different name. However, the Dmadmin.exe process waits for the volume object that the Plug and Play service deleted.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) installed on the computer.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003


Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x86-based versions
File name File version File size Date Time Platform SP requirement Service branch
Dmadmin.exe 5.2.3790.2865 234,496 19-Jan-2007 11:46 x86 SP1 SP1QFE
Dmadmin.exe 5.2.3790.4007 235,008 18-Jan-2007 19:04 x86 SP2 SP2QFE


Windows Server 2003, Itanium-based versions
File name File version File size Date Time Platform SP requirement Service branch
Dmadmin.exe 5.2.3790.2865 743,936 21-Jan-2007 18:03 IA-64 SP1 SP1QFE
Dmadmin.exe 5.2.3790.4007 744,448 21-Jan-2007 18:19 IA-64 SP2 SP2QFE


Windows Server 2003, x64-based versions
File name File version File size Date Time Platform SP requirement Service branch
Dmadmin.exe 5.2.3790.2865 400,384 21-Jan-2007 18:07 x64 SP1 SP1QFE
Dmadmin.exe 5.2.3790.4007 400,384 21-Jan-2007 18:16 x64 SP2 SP2QFE



WORKAROUND

You can safely ignore Event ID 257 if this event does not fill up the System event log.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

835473 Event IDs 257, 12, and 51 are logged on a Windows Server 2003-based computer


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver kbwinserv2003postsp2fix KB924390