Microsoft KB Archive/924234
Article ID: 924234
Article Last Modified on 10/29/2007
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
Source: Microsoft Support
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION IN RESPONSE TO EMERGING OR UNIQUE TOPICS, AND MAY BE UPDATED AS NEW INFORMATION BECOMES AVAILABLE.
A user is migrated from one Exchange organization to another using the Qwest Migration Tool--there may be other products which cause this issue, including Microsoft solutions, but they have not been verified--people sending to that user receive a large number of non-deliver reports like the following:
From: System Administrator Sent: Monday, February 06, 2006 3:12 PM To: firstname.lastname@example.org Subject: Undeliverable: test Your message did not reach some or all of the intended recipients. Subject: test Sent: 2/6/2006 1:58 PM The following recipient(s) could not be reached: email@example.com on 2/6/2006 3:12 PM No route was found for the recipient server. Please contact your system administrator. The MTS-ID of the original message is:c=US;a= ;p=Contoso;l=MAILSRV010602062058150258 <mailsrv01.corp.contoso.com #5.4.4>
"firstname.lastname@example.org" is the address stamped on the user in both the source and destination organizations to allow communication between current and former mail environments while mailboxes are being moved.
The migration tool creates a new user account and mailbox in the destination system and copies most of the Active Directory properties from the source account to the newly-created account. One of these properties is "deliverAndRedirect," which corresponds to the "Keep a copy of the message in this mailbox" checkbox in a user object's properties. However, because the mailbox created is a stub and the corresponding target address attribute is not copied, messages with a blank destination address are created, which causes unexpected results in Exchange. The "Keep a copy..." checkbox cannot be cleared as it is disabled in the user interface.
To resolve the issue:
- Set the deliverAndRedirect attribute to false in ADSIEdit
Enter some text into the forwarding address textbox to enable the "Keep a copy..." checkbox.
- Clear the checkbox.
- Clear the preceeding textbox.
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Keywords: kbprb kbtshoot kbrapidpub KB924234