Article ID: 924218
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
Source: Microsoft Support
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SYMPTOMS
One user not able to do an MSAS on his contacts folder. He can do a sync for his Inbox and Calendar. When Syncing the contacts using his windows Mobile 5 device he gets the MAPI error 800703FA
- All steps within the * line didnt work ***************************
- Export the contacts out to a PST
- Delete the Contacts folder using MFCmapi tool
- Recreate the contacts folder using outlook /resetfolders. This will create a blank contacts folder for that user
- Try and sync with a blank contact folder
- If able to sync with contact folder checked then import back the contact from PST back to contacts folder
- Move mailbox to different store and test active sync
- All steps within the * line didnt work ***************************
CAUSE
Not known
RESOLUTION
-Device type Sprint 6700
-We did a device hard reset to resolve the issue.
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Keywords: kbprb kbtshoot kbrapidpub KB924218