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Microsoft KB Archive/924201

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XADM: Exchange 2003 setup fails. Error while creating system attendant object 0xC0070005

Article ID: 924201

Article Last Modified on 10/25/2007



APPLIES TO

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition



Source: Microsoft Support

RAPID PUBLISHING

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION IN RESPONSE TO EMERGING OR UNIQUE TOPICS, AND MAY BE UPDATED AS NEW INFORMATION BECOMES AVAILABLE.

SYMPTOMS

Install Exchange 2003 on a new server in a mixed Exchange 5.5/Exchange 2003 site. The Exchange 5.5 service account specified is an account in a trusted (2 way trust) NT domain. The account logged in during the install is a Domain Admin and Exchange Full Administrator from the Active Directory domain. The AD account and the NT account have the same account name (and in this case, the same password).

Setup fails during the "creating system attendant object" phase. The following pop-up error is seen:


setup failed while installing sub-component System Attendant service with error code 0xC0070005 (please consult the installation logs for a detailed description). You may cancel the installation or try the failed step again.



The following error appears in the ExchangeServerSetupProgress.log file on the C drive:

[00:00:35] Creating system attendant object
[00:00:35] Entering 
CAtomSystemAttendant::ScCreateServerLevelSystemAttendantObject
[00:00:39] szLookupServer = 'ADDomainController', m_strName = 
'5.5ServiceAccountName', m_strDomain = '5.5ServiceAccountDomain' 
CTrustee::ScLookupSid (f:\titanium\admin\src\libs\logic\security2.cxx:916)
           Error code 0XC0070005 (5): Access is denied.

CAUSE

The AD account used to install Exchange (account used to log onto the new Exchange 2003 server) has the same account name as the Windows NT account selected as the Exchange 5.5 admin account during the install.

Note In this install, the 5.5 service account is automatically selected for you and is not editable during setup.

RESOLUTION

Choose a different account to log onto the new Exchange Server and run the install. Ensure the account is a Domain Admin, Exchange full Administrator and a member of the administrators group in the NT domain.

DISCLAIMER

MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE FOR ANY PURPOSE. THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED HEREIN AT ANY TIME.

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http://support.microsoft.com/tou/

Keywords: kbprb kbtshoot kbrapidpub KB924201